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Manager, Customer Success - Remote

Posted 10 weeks ago
Customer Service
Full Time
Philippines

Overview

As the Manager, Customer Success at Dialpad, you will lead a team focused on enhancing customer satisfaction and reducing churn in the small business sector.

In Short

  • Lead a high-performance Customer Success team.
  • Monitor KPIs and evaluate team performance.
  • Implement plans to reduce customer churn.
  • Drive retention activities based on client situations.
  • Initiate process improvements and new strategies.

Requirements

  • Bachelor’s degree in a technology-related field.
  • Experience in SaaS or high-growth companies.
  • Exceptional English fluency and communication skills.
  • Proven cross-functional leadership.
  • Project/program management skills.
  • Familiarity with customer success concepts.
  • Excellent skills in Salesforce and other tools.
  • Experience with telecommunication or SaaS providers.

Benefits

  • Medical, dental, and vision plans.
  • Monthly stipend for cell phone and internet bills.
  • Reimbursement for gym memberships.
  • Professional development reimbursement.
  • Collaborative culture and team-oriented environment.
Dialpad logo

Dialpad

Dialpad is a dynamic and innovative company focused on enhancing communication and collaboration through its cutting-edge software solutions. The company prides itself on its customer-centric approach and operates in a fast-paced, hyper-growth environment. With a strong emphasis on data-driven decision-making, Dialpad's Revenue Operations team plays a crucial role in supporting the sales organization by providing insightful reporting and analytics. The company values teamwork, adaptability, and continuous learning, offering employees a range of benefits including flexible time off, wellness programs, and professional development opportunities.

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