Onboarding Specialist (100% Remote)

Overview

As an Onboarding Specialist at Dialpad, you will play a crucial role in customer interaction and enablement, supporting and troubleshooting product areas and technical implementations.

In Short

• Facilitate onboarding deployment for new customers and products.
• Host training sessions for customers on Dialpad products.
• Provide detailed walkthroughs and train new customers.
• Deliver quality onboarding by analyzing needs and resolving issues.
• Drive customers to implement best practices.
• Communicate product configuration requirements with customers.
• Act as the escalation point for onboarding issues.
• Work on ad-hoc tasks as necessary.

Requirements

• 2-3 years of experience in Customer Onboarding, Software Implementation, and Account Management.
• 1 year experience with VOIP solutions.
• Excellent English communication skills.
• Strong customer service orientation.
• Ability to work independently.
• Organized, detail-oriented, and self-motivated.
• Experience with telecommunication or SaaS providers.
• Excellent internet connectivity required.

Benefits

• Medical, dental, and vision plans for employees.
• Monthly stipend for cell phone and internet bills.
• Reimbursement for gym membership costs.
• Professional development reimbursement.
• Collaborative culture and team support.