Customer Support Engineer - Open Source - Remote

Overview

Diagrid is a company focused on open-source software and cloud-native development, providing tools for developers to create reliable applications.

In Short

• Provide technical support for the open-source Dapr project.
• Resolve customer issues and ensure positive user experiences.
• Contribute to software development for Dapr.
• Document technical issues and create user guides.
• Collaborate with engineering and product teams.
• Help customers adopt Diagrid products.
• Participate in training sessions and webinars.
• 3+ years experience in technical support.
• Strong skills in distributed systems and Kubernetes.
• Excellent communication skills.

Requirements

• Experience in SaaS technical support.
• Understanding of cloud-native technologies.
• Proficiency in programming languages like Go, Python, .NET, or JavaScript.
• Familiarity with Kubernetes troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills.
• Experience in customer-facing roles.
• Preferred experience in open-source contributions.
• Certifications in cloud platforms or Kubernetes.

Benefits

• Competitive compensation.
• Company equity.
• Remote first & flexible work environment.
• Flexible paid time off.
• Comprehensive healthcare for you and your dependents.
• Choice of hardware.
• $1000 for home office setup.
• Monthly WFH stipend.
• Team events & gatherings.
• Opportunity to collaborate with industry leaders.