Field Technical Support Engineer - Remote

Overview

The Field Technical Support Engineer will provide on-site technical support and service for diagnostic products, ensuring customer satisfaction and effective problem resolution.

In Short

• Conduct service, repair, and installation of products at customer sites.
• Perform electrical and mechanical testing in accordance with maintenance contracts.
• Diagnose system failures and determine cost-effective solutions.
• Respond to customer support calls within an assigned territory.
• Utilize critical thinking and analysis to solve problems.
• Communicate effectively with customers and team members.
• Open to travel and possess a valid driving license.
• Work autonomously while being a team player.
• Join a dynamic team focused on results and continuous improvement.
• Be part of a leading global company in the diagnostics field.

Requirements

• Bachelor’s degree in Engineering or Biotech preferred.
• Proficient English is mandatory.
• Good communication and interpersonal skills.
• Able to work autonomously and collaboratively.
• Open to travel as required.
• Strong problem-solving capabilities.
• Ability to provide technical customer support.
• Experience in field service roles is a plus.
• Valid driving license required.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity for career development and growth.
• Supportive work culture that values diversity.
• Work with a leading company in the diagnostics industry.
• Dynamic team environment focused on fun and teamwork.
• Competitive salary and benefits package.
• Access to innovative tools and technologies.
• Global collaboration with diverse teams.
• Work-life balance initiatives.
• Engagement in continuous improvement practices.
• Recognition of individual strengths and contributions.