Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German Speaking - Remote

Overview

We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market, focusing on Cloud Managed Services and optimizing service quality.

In Short

• Oversee end-to-end customer delivery within Cloud Managed Services.
• Ensure high-quality service delivery and handle escalations related to service quality.
• Manage customer-impacting projects, including Transformation and Transition (T&T).
• Fluency in German is essential for direct customer interaction.
• Proficiency in English is required for communication with international teams.
• Experience managing project scope based on budget and contract size.
• Strong understanding of cloud computing and Sovereign Cloud.
• Thorough knowledge of ITIL processes.
• Collaborate with Delivery teams to enhance efficiency.
• Engage with top management for global cooperation strategies.

Requirements

• Experience managing project scope based on budget and contract size.
• Ability to plan operations and strategize service delivery.
• Strong understanding of cloud computing and Sovereign Cloud.
• Thorough knowledge of ITIL processes.
• Accuracy in financial management and invoicing.
• Evaluate and approve cost and transition strategies.
• Monitor delivery quality and maintain communication with suppliers and customers.
• Lead and coordinate interdisciplinary project teams.
• Engage with top management for global cooperation strategies.

Benefits

• Work directly with German-speaking clients and global stakeholders.
• Join an international team.
• Opportunity to enhance service delivery processes.
• Be part of a recognized and ethical multinational company.