Workplace Support Specialist with English Proficiency - Remote

Overview

The Workplace Support Specialist plays a crucial role in resolving IT issues for colleagues across various countries, ensuring effective and quality service.

In Short

• Provide IT support for hardware, software, and network issues.
• Communicate effectively with clients via phone and ticketing system.
• Participate in a 4-week training program, which can be done from home.
• Utilize English language skills daily.
• Collaborate with 2nd/3rd level support teams as needed.
• Work in a dynamic environment with opportunities for process improvement.
• Stable, people-centered international company.
• 4 days of home office per week.
• Provided with necessary work equipment (laptop, monitor, headset).
• Career development and training opportunities available.

Requirements

• Fluent in English (spoken and written).
• 1-2 years of experience in a Workplace Support position (preferred).
• Strong interest in IT.
• Willingness to work in shifts (5x24 schedule, typically day shifts).
• Good problem recognition and solving skills.
• Ability to handle stress and monotony.

Benefits

• Stability in an international company.
• Flexible home office options.
• Dynamic work environment welcoming innovative ideas.
• Career advancement and training opportunities.
• Provision of necessary work tools.