CRO Lead - Remote

Overview

This role will be part of our Experience & Technology team, focusing on developing digital touchpoints and data-driven designs to enhance client relationships.

In Short

• Lead the Conversion Rate Optimisation (CRO) team.
• Advise clients on operational and strategic optimisation.
• Manage and coach the CRO team within the UX design department.
• Conduct qualitative and quantitative research for optimisation.
• Map out conversion points and create A/B testing roadmaps.
• Work collaboratively with design and development teams.
• Drive improvements and new approaches within client teams.
• Utilise various analytics and CRO tools.
• Communicate effectively with interdisciplinary stakeholders.
• Foster an entrepreneurial and innovative team environment.

Requirements

• 5+ years of experience in CRO, UX, or digital interface psychology.
• Experience with analytics and CRO tools (GA4, Adobe Analytics, etc.).
• Strong communication and presentation skills.
• Ability to coach and advise team members.
• Agency mindset with a focus on client improvement.
• Intrinsic drive for efficiency and effectiveness.
• Experience in strategic partnership with management.
• Entrepreneurial spirit to elevate the CRO team.

Benefits

• Certified B Corp® and Great Place To Work recognition.
• Opportunity to work with diverse clients.
• Flexible work location options.
• Learning and development programs.
• Health and wellness contributions.
• Discounts on lease bikes and commuting options.
• Additional employee benefits available.