RCM Technical Support Specialist - Remote

Overview

The RCM Technical Support Specialist provides technical support to channel partners and dental support organizations, leveraging expertise in dental RCM and EDI processes to enhance professional relationships and support business growth.

In Short

• Provide timely EDI and technical support to channel partners and DSOs.
• Act as a point of escalation for client issues.
• Nurture professional relationships to encourage referrals.
• Serve as a liaison between partners and internal teams.
• Ensure compliance with relevant policies and procedures.
• Uphold exceptional customer service standards.

Requirements

• Bachelor's degree preferred.
• 2+ years of experience in dental RCM and EDI.
• Strong communication and interpersonal skills.
• Proficient in MS Office and internet use.
• Ability to multitask accurately in a fast-paced environment.
• Understanding of technical and procedural aspects.
• Problem-solving skills in variable situations.

Benefits

• Challenging career opportunities with growth potential.
• Medical, dental, and vision benefits.
• Unlimited PTO.
• Paid time off for various reasons.
• 9 company-paid holidays.
• 401k with company match.
• Health Advocate services.
• Flexible spending accounts.
• Positive workplace culture.