Principal Engineer, Service Delivery - Remote

Overview

The Principal Service Delivery Engineer at Dell Technologies plays a crucial role in ensuring that the technical solutions provided to customers meet their priorities and challenges, while also identifying opportunities for growth.

In Short

• Provide world-class delivery support to customers.
• Build in-depth knowledge of customer priorities and initiatives.
• Identify potential sales and growth opportunities.
• Responsible for service delivery costs and coordination of resources.
• Develop and maintain customer relationships.
• Assist in implementing delivery management process improvements.
• Target opportunities for growth within the customer environment.
• Collaborate with Sales and Global Services colleagues.
• Ensure services delivered meet promises to customers.
• Work towards continuous improvement in service delivery.

Requirements

• 8 to 12 years of relevant experience.
• Strong organizing and planning skills.
• Experience with Enterprise Storage, PowerMax, and PowerStore.
• Strong analytical and problem-solving skills.
• Proven ability to lead sub-teams.
• Experience with Virtualization and Data Backup Solutions.
• Knowledge of Unix/Linux OS.
• Bachelor’s degree preferred.
• Strong negotiation and organizational skills.
• Ability to set priorities and delegate effectively.

Benefits

• Comprehensive health benefits.
• Opportunities for career growth.
• Supportive work environment.
• Access to advanced technology and resources.
• Commitment to diversity and equal opportunity.