Principal System Engineer – Service Delivery Manager - Remote

Overview

This role is responsible for service delivery by the Amgen Veeva Vault Platform team, focusing on leadership in service delivery management for technology platforms and digital transformation initiatives in the biotechnology industry.

In Short

• Monitor vendor performance related to Veeva Vault Platform service delivery.
• Identify and mitigate performance risks to ensure service scalability and security.
• Maintain documentation of performance metrics.
• Establish vendor service standards and governance policies.
• Analyze team performance and service-related KPIs.
• Drive continuous improvement of vendor service performance.
• Provide subject matter expertise in Veeva Vault.
• Resolve complex technical issues and ensure smooth deployment.
• Lead and guide multiple teams to meet business needs.
• Work in a matrixed organizational structure.

Requirements

• Doctorate/Master's/Bachelor's degree with 12-17 years of experience in relevant fields.
• Strong understanding of Veeva Vault integration strategies.
• Experience with system integration and IT infrastructure.
• Familiarity with agile methodology.
• Proficiency in designing scalable and secure solutions.
• Stakeholder and team management skills.
• Experience with cloud architectures (AWS, Azure).
• Professional certifications in Veeva Vault and Agile frameworks.
• Excellent leadership and communication skills.
• Ability to manage multiple priorities.

Benefits

• Competitive and comprehensive Total Rewards Plans.
• Support for professional and personal growth.
• Collaborative culture focused on innovation.
• Opportunities to make a lasting impact on patients' lives.