Amgen Case Manager - Patient Access Program - Remote

Overview

As a Case Manager for Amgen's Patient Access Program, you will play a crucial role in transforming patient support offerings and ensuring patients have access to innovative therapies.

In Short

• Join Amgen’s mission to serve patients living with serious illnesses.
• Handle patient support programs and assist in navigating complex benefit programs.
• Engage empathetically with patients, healthcare professionals, and insurance companies.
• Verify benefits and assist with copay and prior authorization issues.
• Compile and analyze data regarding reimbursement trends.
• Work with both commercial and government payors.
• Maintain positive rapport with healthcare professionals and patients.
• Receive in-depth training to succeed in the role.
• Contribute to continuous improvement efforts.
• Participate in a collaborative and innovative work culture.

Requirements

• Master’s degree OR Bachelor’s degree with 2 years of customer service experience.
• Minimum of 6 months experience working for AS+ or Tezspire Together HUB preferred.
• Strong communication skills and ability to build relationships.
• Attention to detail and problem-solving skills.
• General knowledge of accounting principles and medical claims.
• Experience with MS Office products.
• High School Diploma or GED required with at least two years of related experience.
• Ability to identify trends or gaps in processes.

Benefits

• Comprehensive employee benefits package including health and welfare plans.
• Retirement and savings plan with generous company contributions.
• Flexible work models, including remote work arrangements.
• Discretionary annual bonus program.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Career development opportunities.