Call Center Manager - Patient Access - Remote

Overview

As a Call Center Manager at SOL Mental Health, you will lead and optimize Patient Access operations, ensuring prospective patients receive exceptional support as they navigate our services.

In Short

• Lead and develop a team of call center agents.
• Implement performance metrics and quality assurance processes.
• Foster a patient-centric culture.
• Collaborate with clinical and operations teams.
• Optimize workforce management and resource allocation.
• Identify process improvements and technology solutions.
• Monitor contact center performance and provide insights.
• Drive Integrated Care Patient Access initiatives.
• Ensure compliance with HIPAA and other regulations.
• Develop Patient Access training programs for the team.

Requirements

• 3-5+ years of experience managing call center operations in healthcare.
• Proven success in driving team performance and achieving KPIs.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and problem-solving abilities.
• Proficiency with call center technologies and CRM systems.
• Deep understanding of patient access and healthcare workflows.
• Experience in inside sales management in healthcare.
• Expertise in Patient Access methodologies.
• Track record of improving conversion metrics.
• Commitment to SOL Mental Health's mission and values.

Benefits

• True ownership opportunities in a growing organization.
• Direct access to passionate executive leadership.
• Career development pathways that evolve with the organization.
• Cross-functional collaboration in healthcare innovation.