Staff .NET Software Engineer - Customer Escalations - Remote

Overview

This is a Staff Software Engineering position to be the key technical troubleshooter who will focus on solving hard customer escalations and issues on Cloud Suite.

In Short

• Tackle hard technical problems in a SaaS product with agents installed across Customer servers.
• Troubleshoot/Debug and coordinate with Customers and Support on product escalations.
• Provide guidance to subordinates within the latitude of established company policies.
• Stay up-to-date with industry trends, best practices, and emerging technologies related to our core technologies.
• Provide technical guidance and mentorship to junior engineers, fostering a culture of learning and collaboration within the team.

Requirements

• Bachelor's or higher degree in Computer Science, Software Engineering, or a related field.
• 3+ years of experience working with customers on issues and escalations.
• 2+ years of experience running an Agile Sprint team or very strong technical and personal skills.
• 7+ years of experience in working in technology-based organizations with .NET/C# tech stack.
• Strong problem-solving skills and the ability to troubleshoot and resolve complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively with a globally-distributed team.
• Passionate about providing high-quality solutions to our customers, on-time, and on-budget.
• Familiarity with web-based security principles and best practices.

Benefits

• Meaningful work with a culture of innovation and great career progression.
• Competitive salaries and a meaningful equity and bonus program.
• Excellent benefits, including a full suite of medical, dental, and vision insurance.
• Pension/retirement matching and comprehensive life insurance.
• Generous discretionary time off (DTO) and paid company holidays.