eRad Technical Support Engineer - Remote

Overview

As a Technical Service Envoy, you will be responsible for providing remote support for customer systems, involving technical troubleshooting and professional communication.

In Short

• Provide remote technical support for customer systems.
• Troubleshoot and resolve technical issues.
• Perform software updates and maintenance.
• Educate customers with clear answers to inquiries.
• Work flexible hours, including on-call shifts.
• Drive constant improvement for the company and personally.
• Build strong internal and external relationships.
• Detail-oriented with a focus on professional excellence.
• Manage time effectively for both simple and complex issues.
• Engage in continuous learning and understanding of new concepts.

Requirements

• Experience in customer service or support.
• Significant experience in technical service or a technical degree.
• Strong troubleshooting capabilities.
• Experience in a Command Line Interface environment or programming.
• Ability to work flexible hours as necessary.
• Strong written and verbal communication skills.

Benefits

• Opportunity for professional growth and development.
• Work in a supportive team environment.
• Hybrid work model with minimal office travel.