Technical Services Engineer, PACS - Remote

Overview

The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.

In Short

• Serve as the primary PACS technical support resource for customer healthcare IT projects.
• Provide second-level support for PACS/RIS and healthcare IT systems.
• Respond to customer inquiries via phone, email, and ticketing systems.
• Coordinate projects and take ownership of tasks.
• Collaborate with IT, Product, Engineering, and Project Management teams.
• Monitor and triage support queues.
• Maintain detailed records of incidents and resolutions.
• Contribute to continuous improvement initiatives.
• Ensure compliance with healthcare regulatory standards.
• Deliver product and service training as needed.

Requirements

• Bachelor’s degree in Information Technology or related field.
• Minimum of 5 years of experience in IT support roles.
• Strong knowledge of Windows and Linux operating systems.
• Experience with MSSQL database management.
• Strong understanding of networking concepts.
• Experience supporting PACS, RIS, DICOM, HL7, EMR systems.
• Excellent communication skills.
• Ability to manage multiple priorities.
• Strong troubleshooting and analytical skills.
• Flexibility to work varied schedules.

Benefits

• Competitive salary range.
• Remote work flexibility.
• Opportunities for professional development.
• Collaborative work environment.
• Health and wellness benefits.
• Support for continuing education.
• Access to cutting-edge technology.
• Strong company culture.
• Potential for career advancement.
• Work-life balance initiatives.