Technical Services Engineer - Remote

Overview

As Service Desk Engineer you will act as the first point of contact for all IT related issue/request for Altisource employees. The primary objective of this role is to provide first contact resolution to critical issues/concerns received via phone call, email or ticket.

In Short

• Respond to incoming help requests from end users via phone, email, and ticket.
• Log, categorize, and prioritize incidents and requests.
• Analyze, diagnose, and troubleshoot issues for maximum resolution.
• Manage issues through their entire lifecycle.
• Document and update tickets with accurate records.
• Escalate significant problems or VIP issues promptly.
• Maintain and develop knowledge for fault resolution.

Requirements

• Bachelor’s degree or Diploma in computer science or related field.
• 1-3 years’ experience in IT Service Desk.
• Hands-on experience in troubleshooting PC issues.
• Good knowledge of networking and desktop operating systems.
• Strong teamwork skills and collaboration abilities.
• User Access Management experience.
• Understanding of Major incident Management process.
• Excellent written and verbal skills.

Benefits

• Competitive salary based on experience and skills.
• Bonus potential for exceptional performance.
• Comprehensive insurance plans including medical and life insurance.
• Wellness programs for health checkups.
• 10 paid holidays and 26 paid days off per year.
• Employee engagement activities and community service initiatives.