Technical Services Engineer - Remote

Overview

The Technical Services Engineer’s primary role is to serve as a technical advisor and champion for Anyscale customers, helping them onboard, adopt, and grow on Anyscale while troubleshooting and resolving customer tickets.

In Short

• Be a solutions architect and technical advisor for key customers.
• Own customer issues from troubleshooting to resolution.
• Participate in a follow-the-sun customer support model.
• Track customer bugs and feature requests.
• Manage workload states of key customers.
• Contribute to internal tools and documentation.
• Provide feedback and collaborate with product and engineering teams.
• Build relationships with technical stakeholders.

Requirements

• 5+ years in a customer-facing technical role.
• Experience in a fast-paced startup environment.
• Hands-on experience in ML/AI, Data Engineering, and Data Science.
• Knowledge of cloud platforms (AWS, GCP, Azure).
• Excellent communication and interpersonal skills.
• Strong sense of ownership and self-motivation.
• Willingness to mentor and train peers.
• Bonus: Experience with Ray and MLOps platforms.

Benefits

• Market-based compensation.
• Participation in equity and benefits offerings.
• Stock options.
• Healthcare plans with premiums covered at 99%.
• 401k Retirement Plan.
• Wellness and education stipends.
• Paid parental leave.
• Flexible time off.
• Commute reimbursement.
• 100% of in-office meals covered.