Technical Services Engineer - Remote

Overview

The Technical Services Engineer at Anyscale plays a crucial role in supporting customers post-sale, helping them onboard and adopt the Anyscale platform, while also troubleshooting issues and driving consumption.

In Short

• Serve as a technical advisor and champion for Anyscale customers.
• Help customers onboard and adopt the Anyscale platform.
• Troubleshoot and resolve customer issues end-to-end.
• Participate in a follow-the-sun customer support model.
• Track customer bugs and feature requests.
• Improve internal tools and documentation.
• Collaborate with product and engineering teams.
• Build strong relationships with technical stakeholders.

Requirements

• 5+ years in a customer-facing technical role.
• Experience in a fast-paced, startup-like environment.
• Hands-on experience in ML/AI, Data Engineering, Data Science.
• Knowledge of cloud platforms (AWS, GCP, Azure).
• Excellent communication and interpersonal skills.
• Strong organizational skills.
• Willingness to mentor and train peers.
• Bonus: Experience with Ray and MLOps platforms.

Benefits

• Stock Options.
• Healthcare plans with premiums covered at 99%.
• 401k Retirement Plan.
• Wellness stipend.
• Education stipend.
• Paid Parental Leave.
• Flexible Time Off.
• Commute reimbursement.
• 100% of in-office meals covered.