Remote Otter LogoRemoteOtter

Technical Engineer - Remote

Posted 7 weeks ago

Overview

We’re looking for a Technical Engineer who is passionate about customer success and technical problem-solving. In this role, you will be in contact with customers, resolving support tickets efficiently and with high quality.

In Short

  • Manage and resolve customer support tickets spanning Node.js, Ruby, PostgreSQL, and proprietary hardware APIs.
  • Investigate and troubleshoot issues across software and hardware integrations.
  • Collaborate with engineering teams to address escalated or complex problems.
  • Document solutions, best practices, and recurring issues to enhance the knowledge base.
  • Ensure timely responses and resolution of tickets in line with SLAs.
  • Proactively engage with customers to understand and address their needs.

Requirements

  • Strong background in Node.js/Typescript, PostgreSQL.
  • Ability to analyze and resolve complex technical issues efficiently.
  • A proactive mindset with a strong commitment to understanding and meeting customer needs.
  • Excellent teamwork skills, coupled with an ownership mindset and the ability to work independently.
  • 3+ years of backend development experience.
  • Proficiency with GraphQL, TypeORM, and Nest.js.
  • Strong written and verbal communication skills.

Benefits

  • Unlimited PTO (Exempt Employees)
  • 3+ weeks/ year of Vacation/ PTO (Non-exempt Employees)
  • Healthcare Benefits
  • Fitness/ Wellness Reimbursement ($400/year)
  • Internet Stipend (Remote employees)
  • Employee Stock Purchase Program
  • 401k Match

Similar Jobs:

B.S.B.D

Technical Engineer - Remote

Bard Sendirian Berhad (150766-D)

1 week ago

The Technical Engineer will maintain and improve manufacturing equipment to ensure operational efficiency.

Engineering
Maintenance
Manufacturing Equipment
CMMS
Malaysia
Full-time
All others

Join Holafly as an L2 Technical Engineer to provide advanced technical support for mobile network services.

Telecommunications
Network Troubleshooting
Incident Management
Network Performance Monitoring
Worldwide
Full-time
DevOps / Sysadmin

Mitratech

Technical Lead Engineer - Remote

Mitratech

1 week ago

Mitratech is seeking a Technical Lead Engineer to design and develop integration platforms while mentoring junior developers.

Java
Spring
Spring Boot
AWS
Mexico
Full-time
Software Development
RemotivateJobs logo

Lead Technical Engineer - Remote

RemotivateJobs

3 weeks ago

The Ticketing Co. is seeking a Lead Technical Engineer to design and maintain resilient systems in a remote full-time role.

NodeJS
React
TypeScript
Google Cloud Platform
Canada
Full-time
Software Development
Dev logo

Technical Demo Engineer - Remote

Dev

174 weeks ago

Join SmartRecruiters as a Technical Demo Engineer to support the Pre-Sales team by designing and developing technical solutions.

Technical Certifications
API Integration
Java
PHP
Worldwide
Full-time
Software Development