L2 Technical Engineer - Remote

Overview

We are seeking a highly skilled and motivated Level 2 Telecom Engineer to join our support team at Holafly. The successful candidate will be responsible for providing advanced technical support for mobile network services, managing incident resolution, and ensuring optimal network performance. This role requires a deep understanding of telecommunications technologies, network troubleshooting, and effective communication with stakeholders.

In Short

• Provide advanced technical support for network-related incidents.
• Analyze, troubleshoot, and resolve complex issues related to mobile services.
• Continuously monitor the network to detect and address performance anomalies.
• Act as a technical point of contact for customer support teams.
• Support network configuration changes and upgrades.
• Maintain accurate documentation of network incidents and configurations.
• Work closely with support teams and vendor partners.
• Participate in on-call rotations for 24/7 support coverage.
• 3+ years of experience in a telecom support role.
• CCNA, JNCIA, or similar network certifications preferred.

Requirements

• In-depth knowledge of GSM, UMTS, LTE, and 5G technologies.
• Experience with core network elements such as HLR, HSS, GGSN, PGW, and IMS.
• Proficient in signaling protocols (SS7, Diameter, SIP).
• Strong analytical and troubleshooting skills.
• Effective communicator with the ability to translate technical issues for non-technical stakeholders.
• 3+ years of experience in a telecom support role.
• Hands-on experience with network monitoring tools (Sigos, Grafana).
• Availability for on-call duties and occasional after-hours work.
• Bachelor's degree in Telecommunications, Computer Science, or related field.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Professional development and training opportunities.
• Collaborative team culture.
• Flexible working hours.
• Remote work options.