Account Manager, Population Health - Remote

Overview

The Account Manager (AM) drives revenue retention and expansion as a key member of DeepHealth's Commercial organization supporting the Population Health product lines. This role directly impacts company growth by owning the post-sales customer lifecycle, managing contract renewals, and identifying upsell/cross-sell opportunities to maximize account revenue and profitability.

In Short

• Manage post-sales customer lifecycle and contract renewals.
• Identify upsell/cross-sell opportunities to maximize revenue.
• Achieve retention targets and expansion quotas.
• Leverage strategic account management for measurable ROI.
• Build strong relationships with key stakeholders.
• Drive account growth and protect revenue.
• Conduct business reviews and ensure customer satisfaction.
• Utilize CRM for account management and status updates.
• Analyze account performance and suggest improvements.
• Act as a customer advocate within the company.

Requirements

• Bachelor’s degree in healthcare, business administration, or related field.
• Experience in customer-facing roles in healthcare technology.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-centric approach.
• Proficiency in CRM and data analysis tools.
• Ability to multitask and manage time effectively.
• Strong relationship-building skills.
• Ability to travel nationally, with occasional international travel.
• Experience in a clinical setting preferred.
• Familiarity with Salesforce CRM and healthcare applications.

Benefits

• Flexible work environment with potential for remote work.
• Competitive salary with commission opportunities.
• Professional development and training.
• Health and wellness benefits.
• Supportive company culture focused on growth.
• Opportunities for career advancement.
• Engaging work environment with innovative solutions.
• Collaborative team atmosphere.
• Access to cutting-edge healthcare technology.
• Employee recognition programs.