FinTech Support Specialist, APAC - Remote

Overview

The FinTech Support Specialist at Deel will deliver support by addressing and resolving queries related to payments or card transactions, ensuring a seamless experience for customers.

In Short

• Deliver support for payment-related queries and issues.
• Investigate issues within strict Service Legal Agreements.
• Liaise with third-party partners for issue resolution.
• Take ownership of issue resolution and communicate effectively.
• Provide clear answers to complex technical queries.
• Contribute to training to reduce escalations from frontline support.
• Utilize data analysis for root-cause investigations.

Requirements

• 3+ years of experience in handling complex customer escalations.
• Experience in BPO, Call Centres, or Customer Facing Teams.
• Familiarity with SQL, JIRA, Zendesk, and Excel.
• Ability to explain complex issues understandably.
• Experience in diagnosing technical and non-technical payment issues.
• Exceptional attention to detail and strong analytical skills.
• Integrity and accountability in work ethic.
• Excellent communication and interpersonal skills.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities based on role and location.
• Additional perks based on employment status and country.
• Flexibility of remote work, including WeWork access.