Customer Success Manager I | French Speaking - Remote

Overview

As a Customer Success Manager I at Deel, you will be the face and voice of the company for our French-speaking clients, responsible for building strong relationships and driving revenue growth.

In Short

• Manage a high volume of small spend accounts in SMB/MM or ENT segments.
• Identify and mitigate risks leading to customer churn.
• Build genuine relationships with clients, addressing pain points and recognizing growth opportunities.
• Act as the voice of the customer, providing feedback to internal teams.
• Deliver high-quality customer experiences daily.
• Coordinate with internal stakeholders for timely customer support.
• Encourage adoption of platform features for better retention.

Requirements

• 2+ years of relevant experience in Customer Success or Account Management.
• Fluency in English and French.
• Experience in fast-growth startups, consulting, or finance.
• Strong relationship-building skills and calm under pressure.
• Data savvy with analytical skills to draw insights from data.
• Self-starter with a growth mentality and high responsibility.
• Demonstrated track record of achievement in previous roles.
• Curious and impact-driven.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Additional perks and benefits based on employment status and country.