Remote Otter LogoRemoteOtter

Technical Program Manager - Remote

Posted 8 weeks ago
Project Management
Full Time
Costa Rica
15,175,000 - 18,394,000 CRC/year

Overview

We’re seeking a Technical Program Manager to own and scale our dbt Private Academy offering for Premier Support customers. This person will be responsible for overseeing the customer experience from intake to completion, managing program delivery across 100+ customer accounts, and driving continuous improvements to our internal systems and processes.

In Short

  • Serve as the primary point of contact for all dbt Private Academy customers.
  • Manage timelines, milestones, and customer engagement across 100+ accounts.
  • Create scalable systems to track progress and surface bottlenecks.
  • Proactively respond to customer questions and issues.
  • Collaborate with the training team to optimize LMS configuration.
  • Maintain clear documentation for internal teams and customer stakeholders.
  • Lead cross-functional projects to improve quality and efficiency.
  • Analyze usage and satisfaction data to report on program health.

Requirements

  • 2+ years of experience in program or project management.
  • Exceptional organization skills.
  • Clear and professional English communication.
  • Comfortable working in fast-moving environments.
  • Track record of improving processes.
  • A love of solving operational challenges.

Benefits

  • Unlimited vacation time.
  • Comprehensive healthcare coverage.
  • Generous paid parental leave.
  • Flexible stipends for health, home office, cell phone, and learning.
dbt Labs logo

dbt Labs

dbt Labs, founded in 2016, is dedicated to empowering analysts to create and share organizational knowledge through the practice of analytics engineering. The company has developed the leading tool in this field, with a vibrant community of 100,000 members and 30,000 companies utilizing dbt weekly. dbt Labs is recognized for its innovative approach to analytics, advocating for code-based transformations and open-source software to enhance collaboration and transparency in data analytics. With a strong customer base that includes notable companies like JetBlue and Hubspot, dbt Labs is backed by prominent investors such as Andreessen Horowitz and Sequoia Capital, and is committed to fostering an inclusive and diverse workplace.

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