Technical Program Manager - Remote

Overview

We’re seeking a Technical Program Manager to own and scale our dbt Private Academy offering for Premier Support customers. This person will be responsible for overseeing the customer experience from intake to completion, managing program delivery across 100+ customer accounts, and driving continuous improvements to our internal systems and processes.

In Short

• Serve as the primary point of contact for all dbt Private Academy customers.
• Manage timelines, milestones, and customer engagement across 100+ accounts.
• Create scalable systems to track progress and surface bottlenecks.
• Proactively respond to customer questions and issues.
• Collaborate with the training team to optimize LMS configuration.
• Maintain clear documentation for internal teams and customer stakeholders.
• Lead cross-functional projects to improve quality and efficiency.
• Analyze usage and satisfaction data to report on program health.

Requirements

• 2+ years of experience in program or project management.
• Exceptional organization skills.
• Clear and professional English communication.
• Comfortable working in fast-moving environments.
• Track record of improving processes.
• A love of solving operational challenges.

Benefits

• Unlimited vacation time.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Flexible stipends for health, home office, cell phone, and learning.