Payment Specialist - Remote

Overview

The Payment Specialist will serve as a subject-matter expert in payment systems, guiding internal teams and customers, resolving payment issues, and leading training sessions.

In Short

• Serve as the payment subject-matter expert.
• Research, troubleshoot, and resolve complex payment issues.
• Calm high-stress situations with empathy and clarity.
• Lead training sessions for internal teams and customers.
• Perform advanced reconciliations across transactions.
• Analyze trends in merchant issues for process improvements.
• Represent Merchant Services in cross-department meetings.
• Maintain understanding of processor platforms.
• Document resolutions and best practices.
• Exceed performance metrics related to customer satisfaction.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years in a customer-facing support role.
• 1+ year of experience working on a payments team.
• Comfort managing complex financial projects.
• Proficiency in general PC tools and systems.

Benefits

• Flexible paid time off.
• Affordable health, dental, and vision insurance options.
• Monthly fitness reimbursement.
• 401(k) matching.
• New-Parent Paid Leave.
• Casual work environments.
• Remote work options.