Merchant Advocate - Remote

Overview

The Merchant Advocate plays a key role in assisting customers with credit card and ACH processing, ensuring smooth transactions, and resolving complex payment-related issues while delivering an outstanding customer experience.

In Short

• Investigate and resolve escalated credit card and ACH payment issues.
• Diagnose and correct merchant account configuration issues.
• Handle sensitive customer interactions with patience and professionalism.
• Assist with the rollout of new payment products and services.
• Collaborate with internal teams to meet merchant service expectations.
• Maintain a deep understanding of payment processing platforms.
• Serve as an expert in Daxko’s payment-related products and services.
• Follow company policies and compliance guidelines.
• Consistently meet or exceed key performance metrics.
• Participate in and lead team training sessions.

Requirements

• Strong interpersonal and communication skills.
• A customer-first mindset with a focus on patience and empathy.
• Critical thinking and analytical skills.
• Ability to collaborate cross-functionally.
• Strong computer and multitasking skills.
• Self-motivated with excellent time management.
• Comfort working in a fast-paced environment.

Benefits

• Flexible paid time off.
• Affordable health, dental, and vision insurance options.
• Monthly fitness reimbursement.
• 401(k) matching.
• New-Parent Paid Leave.
• Casual work environments.
• Remote work.