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Customer Service Representative - Remote

Posted 4 days ago
Customer Service
Full Time
USA

Overview

The Customer Service Representative will provide effective customer service for all external Liberator Medical Supply customers, utilizing in-depth knowledge of company products and programs.

In Short

  • 100% remote work from home position.
  • Provide timely and accurate information to customers regarding their orders.
  • Process customer returns according to established policies.
  • Resolve billing disputes with the Medical Billing department.
  • Feedback to management regarding service failures or customer concerns.
  • Collaborate with Sales Representatives to meet customer service expectations.
  • 1+ years experience in the medical industry or customer service.
  • Ability to read and interpret medical supply publications.
  • Knowledge of Microsoft Office Applications.
  • High School Diploma or GED required.

Requirements

  • 1+ years of medical industry or call center/customer service experience.
  • Ability to analyze and interpret technical procedures.
  • Ability to calculate discounts and percentages.
  • Problem-solving skills with a variety of variables.
  • Ability to work evening shifts, weekends, or overtime as needed.

Benefits

  • Up to 12 company paid holidays.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Tuition reimbursement.
  • Access to employee assistance programs.

Davol

Davol

Becton, Dickinson and Company (BD) is one of the largest global medical technology companies dedicated to advancing the world of health. With a commitment to innovation and quality, BD designs, manufactures, and markets billions of MedTech products each year, aiming to provide transformative solutions that improve patient care. The company fosters a collaborative environment where imagination and passion drive progress, encouraging employees to learn, grow, and contribute to making the world a better place. BD values diversity and inclusion, ensuring equal opportunities for all employees while focusing on delivering impactful health solutions.

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