Policyholder Services Representative I - Remote

Overview

As a Policyholder Services Representative I, you will be responsible for providing exceptional customer service and support to policyholders and their representatives, ensuring that inquiries are handled with professionalism and empathy.

In Short

• Respond to inbound customer service inquiries and complaints.
• Provide information on individualized policy inquiries.
• Utilize excellent verbal and written communication skills.
• Meet established metrics and goals for productivity.
• Process confidential information in compliance with HIPAA.
• Support company values and teamwork.
• Work independently in a home-based environment.
• Assist with document processing efficiently.
• Maintain accurate customer and policy information.
• Perform other duties as assigned.

Requirements

• High School education/GED required.
• Minimum one year of customer service experience.
• Proficient in Microsoft Office products.
• Insurance or medical background preferred.
• Exceptional interpersonal skills and empathy.
• Strong listening skills to understand policyholder needs.
• Detail-oriented with excellent organizational skills.
• Ability to communicate complex information clearly.
• Ability to work independently and as part of a team.
• Ability to manage multiple screens while assisting customers.

Benefits

• Medical, dental, and vision plans.
• 401k plan with employer matching.
• Discretionary Time Off and Paid Time Off policies.
• Paid holidays.
• Life insurance and disability plans.