Service Representative I, PMG - Remote

Overview

The Service Representative I will support the Marketplace Team at Porch Group, assisting with customer inquiries and resolving issues while providing excellent service.

In Short

• Answer customer calls enthusiastically
• Resolve customer and service provider issues
• Model excellent customer sales and service skills
• Manage workflow to address customer issues timely
• Work a minimum of two weekend days per month
• Participate in ongoing training for career development
• Work from home with real-time team support
• Foster teamwork and meet position metrics
• Maintain a positive attitude while dealing with upset customers
• Contribute to a culture of inclusion and respect

Requirements

• Strong time management skills
• Excellent communication, sales, and customer service skills
• Detail-oriented and proactive
• Intermediate computer skills
• Ability to adapt to new technologies
• Resourceful and able to seek information effectively
• Team player with a positive attitude
• Quiet workspace with reliable internet connection
• Willingness to learn from mistakes
• Ability to work independently

Benefits

• Paid initial and ongoing training
• Real opportunities for career growth
• 100% remote work for better work/life balance
• Supportive team environment
• Inclusive culture that values diversity