Policyholder Services Representative - Remote

Overview

The Policyholder Services Representative plays a crucial role in providing exceptional customer service and support to policyholders, addressing their inquiries and ensuring a positive experience.

In Short

• Respond to inbound customer service inquiries and complaints.
• Serve as the first point of contact for policyholders.
• Assist policyholders with individualized policy inquiries.
• Utilize strong verbal and written communication skills.
• Meet or exceed established metrics and goals.
• Process documents efficiently and accurately.
• Maintain confidentiality in handling sensitive information.
• Collaborate effectively within a team environment.
• Support company values and culture.
• Perform additional duties as assigned.

Requirements

• High School education/GED required.
• Minimum of one year of customer service experience.
• Proficient in Microsoft Office products.
• Insurance or medical background preferred.
• Exceptional interpersonal skills and empathy.
• Strong listening skills and attention to detail.
• Ability to communicate complex information clearly.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.
• Ability to toggle between multiple screens during calls.

Benefits

• Medical, dental, and vision plans for employees and their families.
• 401k plan with employer matching.
• Discretionary Time Off and Paid Time Off policies.
• Paid holidays.
• Life insurance and disability plans.