Customer Experience Representative - Retrieval - Remote

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

In Short

• Full-Time: Monday-Friday
• Location: This role will be performed Remote - WFH
• Processing medical records along with by taking calls from patients, insurance companies, and attorneys to provide medical records status
• Documenting information on multiple platforms using two computer monitors.
• Preferred Customer Service and Data Entry and Release of Information experience
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan with matching contributions & Tuition Reimbursement

Requirements

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries in a high call volume, fast-paced environment.
• Interacts with customers via telephone, email, and online chat providing customer service to Record Hub customers by answering complex product related questions, resolving issues, and educating customers.
• Investigate and solve product and service complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution.
• Providing feedback on the efficiency of the customer service process
• Performs other related duties as assigned

Benefits

• Excellent communication skills including active listening.
• Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Critical thinking and strong problem-solving skills
• Proficient computer skills with the ability to learn new software and tools.
• Proficient in working with ticketing systems