CPC Processor Customer Service - Remote

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

In Short

• This is a Remote role (Call Center)
• Full-Time: Monday - Friday 9am -5:30 pm EST
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status.
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft office (including Word and Excel).
• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.).
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance.

Requirements

• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Experience in customer service preferred.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using multiple software applications.

Benefits

• Comprehensive training and mentorship.
• Flexible working hours.
• Health, Vision, and Dental Insurance.
• 401k Savings Plan.
• Tuition Assistance.