CPC Customer Service Representative - Remote

Overview

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

In Short

• This is a Remote role
• Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office (including Word and Excel)

Requirements

• Ability to handle high call volumes
• Strong communication skills
• Experience in customer service
• Attention to detail
• Ability to work independently

Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided (including computer, monitor, virtual phone, etc.)
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance