Technical Account Manager - Remote

Overview

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.

In Short

• Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan
• Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks
• Centralize the technical information about clients and take part to the account strategy and with the other members of the account team
• Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling
• Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc.
• Help clients troubleshoot the implementation of the product within their systems.
• Ensure that feature requests are effectively recorded and communicated to product and R&D
• Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku
• Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)

Requirements

• 7+ years of experience in a customer facing technical role
• Comfort and confidence in client-facing interactions
• Ability to work both pre and post sale
• Strong Linux system administration experience including networking
• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
• Hands-on experience with cloud based services like AWS, Azure and GCP
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning

Benefits

• Comprehensive benefits including stock options, medical, dental, and vision plans
• Flexible spending accounts and pre-tax commuter benefits
• 401k company match
• Paid vacations and sick leave
• Paid parental leave
• Employer paid disability coverage
• Additional health and wellbeing perks and benefits