Engagement Manager - Remote

Overview

Databricks is seeking a Engagement Manager to join our Professional Services and Education team under the Customer Success organization. As a Engagement Manager, you will assure customer success by driving customer satisfaction throughout the services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.

In Short

• Drive customer satisfaction and success throughout the services life-cycle.
• Collaborate with sales and other teams to understand customer needs.
• Identify opportunities for new services and articulate business value.
• Manage Professional Services and Training bookings and revenue targets.
• Consult with clients to analyze engagement scope and requirements.
• Resolve delivery challenges and manage expectations.

Requirements

• 3-5 years in Professional Services and Education Services.
• 6+ years in senior customer-facing roles.
• Excellent communication and customer-facing skills.
• Strong leadership and project governance experience.
• Service delivery and program management skills.
• Travel required up to 50%.
• Proven experience in estimating effort and scope.

Benefits

• Medical, dental, vision coverage.
• 401k Retirement Plan.
• Unlimited Paid Time Off.
• Gym reimbursement.
• Employee referral bonus program.
• Maternity and paternity plans.