Physician Advisory Services Operations Manager - Remote

Overview

The Operations Manager oversees and ensures the overall profitability and success of the Regional Operations Center, focusing on financial goals, staffing efficiency, and team performance.

In Short

• Drive revenue growth through excellent customer service.
• Ensure timely delivery of high-quality reports.
• Manage client inquiries efficiently.
• Oversee adherence to fee schedules in client invoices.
• Build relationships with key physicians for panel retention.
• Monitor performance metrics of Customer Service Representatives and QA Specialists.
• Conduct performance evaluations and handle employee discipline.
• Participate in client visits with the Sales staff as needed.
• Plan daily activities related to production and operations.
• Coordinate with support departments to ensure successful operations.

Requirements

• Experience in operations management.
• Strong customer service skills.
• Ability to analyze performance and financial data.
• Experience in staff management and hiring.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.

Benefits

• Opportunity to lead a team in a dynamic environment.
• Contribute to the success of a growing organization.
• Engage in professional development opportunities.
• Participate in a positive, client-focused workplace culture.