Operations Manager - Remote

Overview

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

In Short

• We're scaling fast, and we need an Operations Manager who thrives in complexity and moves with urgency.
• You'll be at the heart of our lab operations engine, driving the strategy and execution required to scale production.
• Understand our lab network and identify bottlenecks to unlock capacity.
• Lead projects to determine investment with lab partners and coordinate cross-functionally.
• Own daily and weekly lab performance metrics and compliance.
• Create dashboards for real-time visibility into lab performance.
• Lead operational escalation response and resolve cross-functional issues.
• Identify gaps in lab execution and implement process improvements.
• 4–7 years in operations or strategy roles; experience in manufacturing/logistics preferred.
• Strong analytical skills with experience in dashboard building.

Requirements

• 4–7 years in operations, strategy, or program management roles.
• Experience in custom manufacturing, logistics, healthcare, or dental/medical devices is a plus.
• Strong analytical skills with experience in building dashboards and operational reporting (SQL, Looker, Excel).
• Excellent cross-functional communication and stakeholder management.
• Comfortable operating in a fast-paced, ambiguous environment.
• Mandarin reading and speaking proficiency is a strong plus.

Benefits

• Comprehensive and inclusive benefits tailored to each country where we operate.
• Healthcare, dental, mental health support, parental planning resources.
• Retirement savings options and generous paid time off.