Operations Manager - Remote

Overview

The Operations Manager is responsible for overseeing day-to-day field operations for all restoration projects, ensuring efficient job execution and exceptional customer service.

In Short

• Oversee all restoration projects from initiation to completion.
• Manage incoming emergencies, coordinate scheduling, and dispatch teams accordingly.
• Monitor timelines, budgets, and scopes to ensure successful execution.
• Coordinate job scheduling, equipment, and crew assignments.
• Supervise and train field technicians, crew leads, and the mitigation manager.
• Conduct regular performance reviews and implement development plans.
• Ensure compliance with company policies and procedures.
• Act as the main point of contact for clients regarding job progress.
• Resolve escalated customer issues promptly and professionally.
• Maintain high levels of customer satisfaction and positive reviews.

Requirements

• Minimum five (7) years of hands-on experience in the restoration field (Required).
• At least two (3) years in a managerial or supervisory role (Preferred).
• IICRC Water Restoration Technician Certification (Required).
• Experience in job costing and scheduling projects.
• Excellent leadership, communication, and problem-solving skills.
• Ability to handle multiple projects and deadlines in a fast-paced environment.
• Valid driver’s license and clean driving record.
• Organize, plan, and prioritize work.
• Knowledgeable of IICRC regulations and bylaws.
• Ability to set goals and monitor them.

Benefits

• Competitive salary + performance-based bonuses.
• 401(k).
• Company cell phone.
• Take-home vehicle.
• Paid time off.
• Paid holidays.
• Ongoing training and professional development.