Operations Manager - Remote

Overview

As Operations Manager for the Edinburgh territory, you’ll be responsible for delivering the smooth and efficient running of day-to-day operations across our managed properties, ensuring an exceptional guest experience.

In Short

• Manage day-to-day operations across managed properties.
• Build relationships with cleaning, linen, and maintenance providers.
• Oversee scheduling of services to meet operational demand.
• Manage relationships with hosts for world-class customer service.
• Conduct regular property spot checks for quality control.
• Monitor guest feedback and address operational issues.
• Oversee damage reporting and resolution.
• Manage local storage spaces and stock of consumables.
• Ensure high safety standards and compliance across properties.
• Identify operational gaps and improve processes.

Requirements

• Strong organisational skills and attention to detail.
• Experience in operations or property management.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and priorities.
• Knowledge of health and safety regulations.
• Experience in customer service.
• Ability to work collaboratively with different teams.
• Proven track record of improving operational processes.
• Willingness to be hands-on in daily operations.
• Strong problem-solving skills.

Benefits

• Opportunity to work with a leading property management company.
• Dynamic work environment with a focus on quality.
• Potential for career growth within the company.
• Supportive team culture.
• Competitive salary and benefits package.
• Hands-on experience in operations management.
• Opportunity to make a significant impact on guest experiences.
• Access to training and development resources.
• Flexible working conditions.
• Engagement with a diverse range of properties.