Customer Experience Lab Technician (Implants) - Remote

Overview

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

In Short

• Collaborate on Treatment Plans with clinicians.
• Provide Live Clinical Support through phone, chat, and video.
• Facilitate Cross-Functional Communication between doctors and lab teams.
• 5+ years in a Dental Technician Role required.
• 3+ years experience in 3Shape CAD/CAM design.
• Deep understanding of digital dental workflows.
• Excellent verbal and written communication skills.
• Strong independent problem-solving skills.
• Desire to work in a fast-growing digital lab environment.
• Ability to meet tight deadlines with quality standards.

Requirements

• 5+ Years in a Dental Technician Role
• 3+ years of experience in 3Shape CAD/CAM design
• Deep understanding of digital dental workflows
• Technologically adept
• Proven ability to build rapport with clinicians
• Previous experience in a customer-facing lab role preferred
• Excellent verbal and written communication skills
• Comfortable chatting live with doctors
• Strong independent problem-solving skills
• Desire to work in a fast-growing digital lab environment

Benefits

• Estimated hourly pay of $32 - $36, plus equity.
• Paid time off, sick pay, and holidays.
• Comprehensive and inclusive benefits package.
• Healthcare, dental, and mental health support.
• Parental planning resources and retirement savings options.
• Generous paid time off.
• Supportive work environment.
• Equal opportunity employer.
• Inclusive workplace for all individuals.
• Accommodations for interviews available.