Customer Support Analyst - Remote

Overview

Join Cyclomedia as a Customer Support Analyst, where you will assist customers with their technical support needs, focusing on our web application and integrations with ArcGIS.

In Short

• Serve as the main point of contact for service desk requests.
• Support customers with inquiries in a patient and supportive manner.
• Participate in software testing and integration with ESRI products.
• Troubleshoot software-related problems for customers.
• Coordinate with colleagues on advanced issues and share customer feedback.
• Prepare training materials and videos for customers.

Requirements

• Bachelor’s or Associate’s Degree in GIS or related field.
• Prior experience in GIS and related technologies.
• Strong understanding of client questions and needs.
• Knowledge of ArcGIS Desktop analysis and editing tools.
• Excellent communication and interpersonal skills.
• Organized with strong attention to detail.
• Initiative to solve problems independently.

Benefits

• Affordable medical, dental, and vision insurance.
• 401(k) Plan with company match.
• Life and disability insurance.
• 3 Weeks Paid time off plus holidays.
• Employee assistance program.
• A fun and collaborative team environment.