Senior Software Escalation Engineer - Remote

Overview

We are looking for a Senior Escalation Engineer to assist with CyberArk Secure Infrastructure Access (SIA) solutions and resolve technical issues.

In Short

• Assist our customers in making the most value from our product
• Collaborate closely with R&D and Customer Support teams
• Identify root cause of issues and deliver solutions
• Work together with customers on reported issues
• Provide quick response code changes as required
• Establish effective working relationships with R&D and Support teams

Requirements

• Minimum of 5 years of experience in escalation support
• Experience in Windows administration and power user
• More than 2 years of experience at SaaS or security enterprise companies
• Ability to comprehend complex SaaS systems
• Enterprise level troubleshooting and Support experience
• Excellent presentation and communication skills
• Experience in Security companies an advantage
• Hands-on experience with Python an advantage

Benefits

• Competitive salary range
• Commissions or discretionary bonus based on performance
• Wide range of medical, dental, and vision benefits
• Financial benefits
• Equal Opportunity Employer