Senior Program Manager, Customer Success Architecture - Remote

Overview

We’re seeking a Program Manager to join our Customer Success Architecture team, within the Customer Success Strategy & Excellence organization. You will lead the creation of our Customer Success Path program at CyberArk, which guides customers to achieve their desired business outcomes.

In Short

• Design and manage the Customer Success Path program.
• Collaborate with Technical and Customer teams.
• Develop outcomes-based Success Paths.
• Create product-based reference architectures.
• Publish high-level 'terminus maps' for internal and customer use.
• Provide guidance on Success Path literacy.
• Present program details to various audiences.
• Identify opportunities for improvement in delivery methods.
• Participate in cross-functional CX efforts.

Requirements

• Bachelor's degree in a relevant field.
• Proven experience in Program Management.
• Strong Project Management skills.
• Proficiency with diagramming or process flow software tools.
• Ability to visualize complex concepts simply.
• Excellent relationship-building abilities.
• Collaborative work style.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Financial benefits including commissions or bonuses.
• Flexible work environment.
• Opportunities for professional development.
• Supportive team culture.