Senior Program Manager, Digital Customer Success - Remote

Overview

Fullstory is seeking a proactive and data-driven Senior Program Manager to join our Digital Customer Success team. In this role, you will be pivotal in scaling our customer success strategy through digital initiatives focused on driving product adoption and customer retention.

In Short

• Design and launch scalable and automated success programs across the customer lifecycle.
• Analyze the end-to-end digital customer journey using behavioral and customer data.
• Define, track, and report on key performance metrics for digital success programs.
• Manage a portfolio of digital success programs, including planning and execution.
• Collaborate cross-functionally with Product, Marketing, and Success teams.

Requirements

• Experience in digital customer success, program management, or related fields.
• Strong data evaluation skills to identify and communicate customer insights.
• Capable of managing complex digital programs with measurable outcomes.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.

Benefits

• Autonomy and flexibility in a remote-first work environment.
• Sponsored benefit packages for US-based employees.
• Professional development opportunities.
• Monthly productivity stipend.
• Paid parental leave and family building benefits.