Program Manager, Customer Retention and MIS Programs - Remote

Overview

We are seeking a Program Manager with a strong background in Customer Success to join our dynamic team. This role demands a proactive, results-oriented individual who thrives in a fast-paced environment and can seamlessly bridge cross-functional teams.

In Short

• Own and drive cross-functional programs that enhance customer success outcomes.
• Act as a liaison between teams for effective communication.
• Incorporate customer-centric thinking into program planning.
• Define project scopes, timelines, and resources.
• Identify gaps in workflows and implement solutions.
• Deliver updates, KPIs, and reporting on program performance.

Requirements

• 5+ years of experience in Program Management focused on Customer Success.
• Proven ability to manage complex projects with multiple stakeholders.
• Exceptional communication skills, both written and verbal.
• Self-starter who thrives in ambiguity.
• Experience in cross-functional environments.
• Strong understanding of project management methodologies.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Financial benefits including bonuses based on performance.
• Opportunity to work in a dynamic and innovative environment.