Primary Support Engineer - Remote

Overview

CyberArk Primary Support Engineers provide multiple channels of technical assistance to help ensure their customers are securely and properly using their Machine Identity Security products.

In Short

• Comfortable with occasional early morning or late work and rotating on call work including weekend.
• Technical support of customers purchasing and using Machine Identity Security products.
• Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.
• Work closely with Sales team to ensure cohesive product and services solution.
• Communicate proactively customer problems and record all customer interactions in our CRM system.
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Travel up to 20% within US or International a possibility.
• Help create and deliver product training.

Requirements

• Enterprise level troubleshooting and Support experience.
• Public Key Infrastructure (PKI) including technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout and operations.
• Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal and written communications skills.

Benefits

• Competitive salary based on experience.
• Commissions or discretionary bonus based on performance.
• Wide range of medical, dental, and vision benefits.
• Financial benefits and other perks.