Enterprise Customer Success Manager - Korea - Remote

Overview

As an Enterprise Customer Success Manager at CyberArk, you will play a key role in driving the growth and success of our business. You will work closely with mid-to-large enterprises to ensure that they derive maximum value from their investment in CyberArk products, whether perpetual or subscription-based, on-premise or cloud.

In Short

• Own the end-to-end customer journey from onboarding to adoption and advocacy.
• Collaborate with customers to develop tailored success plans.
• Establish regular touchpoints with customers to review progress.
• Position yourself as a strategic advisor to customers.
• Work closely with the CyberArk Account Team to identify opportunities.
• Act as the voice of the customer internally.
• Stay engaged with customers throughout their journey.
• Track key customer health metrics and KPIs.
• Identify areas of improvement in customer experience.
• Support the Regional Sales Team with renewals and expansions.

Requirements

• 8+ years of relevant experience in customer success or similar roles.
• Strong consulting and project management skills.
• Experience with SaaS IAM or enterprise software.
• Expertise in enterprise security products.
• Knowledge of cloud and on-premise IT landscapes.
• IT security strategy expertise.
• Hands-on experience with enterprise directory services.
• Technological foundation in networking and IAM.
• Exceptional communication skills.
• Experience presenting to C-level executives.

Benefits

• Opportunity to work with leading organizations in identity security.
• Collaborative work environment with a focus on innovation.
• Professional development and growth opportunities.
• Engagement with a diverse portfolio of customers.
• Ability to drive customer satisfaction and success.