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Customer Support Executive (Portuguese/Spanish Speaker) - Remote

Posted 39 weeks ago
Customer Service
Full Time
Brazil

Overview

The Customer Support Executive will be responsible for managing customer communications via various channels, ensuring customer satisfaction and maintaining records of interactions.

In Short

  • Manage company chats, emails, and calls.
  • Identify and assess customer needs for satisfaction.
  • Handle inquiries from new leads and clients.
  • Offer support within specified time frames.
  • Update CRM and maintain communication records.
  • Interact with other departments to resolve client inquiries.
  • Follow up with clients and schedule callbacks.
  • Ensure optimum results and customer satisfaction.

Requirements

  • Fluency in Portuguese and Spanish.
  • Strong communication skills.
  • Experience in customer support roles.
  • Ability to work in a fast-paced environment.
  • Familiarity with CRM systems.

Benefits

  • Work in a fast-growing global Fintech company.
  • Opportunity to work remotely.
  • Collaborate with a multinational team.
  • Gain experience in a regulated industry.
CXM Direct logo

CXM Direct

CXM Direct is a dynamic and rapidly expanding global Fintech group, established in 2015, that specializes in providing institutional liquidity. With a strong regulatory framework, including licenses from the FCA and Mauritius, CXM operates from over 20 offices worldwide, including major financial hubs such as London, New York, Dubai, and Southeast Asia. The company boasts a diverse team of over 250 professionals, dedicated to driving innovation and growth in the financial services sector.

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