Customer Support Specialist (Portuguese/Spanish) - Remote

Overview

We are looking for a native Portuguese profile for customer support that provides close, effective, and efficient assistance to clients, ensuring that questions, requests, and inquiries are resolved.

In Short

• Address and follow up on requests, inquiries, and questions from clients in Portugal via phone and email, ensuring an efficient and satisfactory experience.
• Manage and resolve incidents reported by clients, collaborating with the support team and other involved areas.
• Configure and supervise connections of accommodations with online distribution platforms (OTAs) such as Airbnb, Booking, Holidu, among others.
• Train clients in the use of management software, ensuring effective use of key functionalities.

Requirements

• Languages: Native Portuguese, Spanish at least B2
• Education: Degree in tourism or related fields in customer service.
• Previous experience: PMS and/or Channel Manager software, OTA management, customer service.
• Technical skills: use of ticketing platforms, proficiency in office tools.
• Soft skills: effective communication, empathy, time and resource management.

Benefits

• Semi-flexible work schedule: full-time 40 hours Monday to Friday.
• Flex remote: with the option of teleworking according to the team and work.
• Day off on your birthday.
• In-house training.
• Health insurance after one year of employment.
• Flexible compensation system: meal and transport vouchers.
• Infusions available in the office.