Spanish Customer Support Specialist - Remote

Overview

Join Mercier Consultancy as a Spanish Customer Support Specialist in our Consumer Department, working remotely from Greece. This role is designed for individuals who are passionate about customer service and want to assist our diverse Spanish-speaking clientele. You will be responsible for providing excellent support by addressing customer inquiries, troubleshooting issues, and ensuring a smooth customer experience. If you are looking for a rewarding career in a supportive environment, this is the opportunity for you!

In Short

• Engage with Spanish-speaking customers via phone, email, and live chat to assist with their inquiries and concerns.
• Provide comprehensive information about our products and services tailored to consumer needs.
• Resolve customer issues by identifying the root cause and implementing effective solutions.
• Record interactions and feedback accurately for quality assurance and reporting.
• Collaborate with internal teams to address customer needs and improve service processes.
• Gather insights from customer interactions to contribute to service enhancements.
• Stay up-to-date with product knowledge and company policies to ensure informed support.

Requirements

• Fluent in Spanish, both written and spoken.
• Strong communication skills.
• Experience in customer service roles.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems is a plus.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.

Benefits

• Work remotely from Greece.
• Supportive team environment.
• Opportunities for career growth.
• Comprehensive training provided.
• Flexible working hours.